Frequently Asked Questions

First, you must have a POP3 email^e account that has already been created for you. If you do not have a valid username and password, please go to your Control Panel and create an account, or ask for assistance.

Your email address will be in the format yourname@yourdomain.com.

Your username will then be yourname+yourdomain.com.

Your password is case-sensitive.

Incoming Mail Server^e: mail.yourdomain.com

Outgoing Mail Server: (SSL) host.stadiastudio.com (server requires authentication) port 465

To set up Outlook, follow these steps:

1. Go to Tools and click on Email Accounts
2. Select 'Add a new email account' and click Next.
3. Select 'POP3' and click Next.
4. Under User Information
   1. Type in your full name
   2. Type in your email address
5. Under Logon Information
   1. Type in your user name (remember the +)
   2. Type in your password
   3. Check 'Remember password'
6. Under Server Information
   1. Type in the incoming mail server for your domain
   2. Type in host.stadiastudio.com as your outgoing mail server
7. Click on More Settings
8. Within the General tab
   1. Type in a name for the account (can be anything)
   2. Type in your business or organization name
   3. Type in your email address for the Reply E-mail
9. Within the Outgoing Server tab
   1. Check "My outgoing server (SMTP) requires authentication
   2. Select "Use same settings as my incoming mail server
10. Within the Connection tab
    1. Select "Connect using my local area network (LAN)" unless using a dial-up internet connection
11. Within the Advanced tab
    1. Incoming server (POP3) should be set to 110
    2. Outgoing server (SMTP) should be set to 465
    3. Check that the outgoing server requires an encrypted connection (SSL)
    4. Set Server Timeouts to 1 minute.
    5. Do not check to leave a copy of messages on the server unless you intend to use Webmail to occassionaly check for mail. Be sure to set a time limit then, or else you risk allowing email messages to build up on the server and use up your quota.
12. Click on OK
13. Click on Test Account Settings
    1. If everything checks out OK, proceed to step 14.
    2. If there are failures in any step, go back to Step 5 and double-check that all settings have been entered exactly.
14. Click on Next
15. Click on Finish

You are now ready to send and receive messages from your new Email account! We strongly recommend that you create a professional-looking signature for your account so that every message you send will have your company and contact information.

You can set up multiple email accounts. When sending a message, there will be a button in your toolbar where can choose to send the message from an account other than your default email.

Go to your website and attempt to log in. Click on the Request new password link and the site will automatically email^e you a temporary log in link, and you will then be prompted to create a new password.

Simply open your website in your browser and add /user to the end of the URL in the address bar. If you aren't already logged in, that will take you to the User Login screen. If you are logged in, you'll see your account info.